Please Note Due to the COVID-19, we will temporarily not be accepting returns/exchanges for all types of mask. We can only honor this if your order shipped late or you received the wrong item and it is still sealed in its original packaging.
Epic Hoodie will honor return/ exchange requests within made and postmarked within 30 days* of the delivery date.
To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. When sending a return or exchange always contact firstname.lastname@example.org prior to returning the item(s) and please include the Epic Hoodie Return/Exchange Form.
For damaged or defective items, please provide a brief description of the damage and provide customer support with a photo to obtain a prepaid return slip. If the item is damaged and you would like an exchange, we will process it and ship your replacement item(s) free of charge.
Once your return/exchange request is submitted to customer support it will be replied to within 1-2 Business Days. Please note that there will be $5 reship fee charged on domestic exchanges to cover the Shipping & Handling charges on the shipment of your exchange.
For size change requests on made-to-order items after 6 hours from the time of purchase will incur a 10% re-stocking fee.
Returns and Refunds
If you would like to return your item, please use the Return/Exchange handwritten or printed out provided to you by our support team. You will be responsible for return postage unless the item you purchased is damaged or the incorrect size, in which case our customer support will provide a return label free of charge.
Once your return is received and processed we will send you an email notifying that we have received your returned item. Once your return is approved, your refund will be processed in the form of either store credit or refund.
We allow cancellation of made-to-order items up to 24 hours after purchase. If you would like to cancel or return a made-to-order item after that time, there will be a 15% re-stock fee deducted to account for the item being already placed into production.